Proudly Served By

Proudly Served By

Proudly Served By

Frequently Asked Questions

Got Questions?

We Have Answers!

Below is a list of our most commonly asked questions and answers. If you have any other questions please contact us. Or, if you want to get a quote and book in. Call us or use the ‘Quote’ button at the top of the screen (bottom on mobile).

Quote

Please use the ‘Quote’ button at the top of the screen. Bottom on mobile. Or call us on 01793 540777.

Kindly check the email we sent you titled “Removals Quote” and follow the instructions.

Please contact us at info@bestratedremovals.co.uk.

We move everything. Such as furniture, boxes, bags and so on. If you forgot to list something major such as a piano please contact us.

Bookings / Cancelling / Postponing

Kindly check the email we sent you titled “Removals Quote” and follow the instructions.
Regrettably, we cannot accept bookings until the moving date is established. This means that contracts must be exchanged or a tenancy agreement needs to be signed before we can accept a booking.
Please us the ‘Quote’ button at the top of the screen. Bottom on mobile. Or call us on 01793 540777. If you have not got a quote yet. If you have a quote and would like to accept then kindly check the email we sent you titled “Removals Quote” and follow the instructions.
To secure our services for a desired day, we require a 50% upfront deposit. Upon completion of the work, the remaining balance is due immediately. You can settle this balance using either a debit or credit card. Look out for an email with the subject line “Outstanding Payment” for further instructions.
Upon completion of the work, we process the outstanding payment by automatically debiting the credit or debit card used to make the initial deposit when the quote was accepted. If for any reason we are unable to charge the provided card, we will reach out to you via phone or email to request immediate payment. Please note that all our invoices are payable upon receipt.
Should you choose to cancel or reschedule your booking, our refund policy for the deposit is based on the notice period provided: 1. If you provide more than 21 calendar days notice, we can refund your deposit in full, subject to a handling charge of £10 or 2%. 2. If the notice period is less than 21 calendar days, we regret that the deposit cannot be refunded.
Credit and debit cards.

Survey

We don’t do a home surveys. Our quote process is very simple. If based on our quote form. Just click the quote button at the top of the screen or bottom on mobile to get started with your quote.
We don’t do video surveys. Our quote process is very simple. If based on our quote form. Just click the quote button at the top of the screen or bottom on mobile to get started with your quote.

Furniture

Yes! We ensure the secure transportation of items use protective coverings for a wide range of items:

  • TVs
  • Artwork
  • Mirrors
  • Dining Tables and Chairs
  • Kitchen appliances including Refrigerators, Washing Machines, Dishwashers, Tumble Dryers, Microwaves, and Tall Fridge Freezers, all under protective covers.
  • Bed frames and Mattresses
  • Couches and Reclining Chairs
  • Pianos
  • And more!

No, it’s part of our core service.

Of course! Basic furniture such as tables and shelves are included free of charge. More complicated and heavy furniture such as bunk beds and wardrobes are charged extra.
For the most part on the moving day. If there is an unusually high number of items that need to be dismantled then we might do it the day before.

Storage

Yes, we provide storage services at our facility.

Our minimum is one week. We don’t have a maximum. Please call us to find out more.

We’re not a fixed-term storage provider. If you need a week, two, a month, or longer we can help.

No, we are not that type of storage service. Our storage services are reserved for our customers who also use our moving services.

Packing

Yes! We offer a fully-fledged packing service. We also offer a fragile packing service.

Unless special arrangements have been made it will generally be a day before your move.

Yes! We can provide you with free packing boxes and wardrobe boxes for your move.

We will provide you with packing boxes after your booking is confirmed and a short time before your moving day.

If you require packing boxes in advance, earlier than one week before your moving date, please contact us to discuss.

This depends on the booking and circumstances. We will either deliver them or you can collect them from us. Please email us at info@bestratedremovals.co.uk for more information.
We can’t provide this. You would need to purchase them yourself. We recommend WHSmith locally or online at Amazon.

Appliance Connections / Reconnections

No. The reason is that we are not certified plumbers and our insurance does not cover this.
No. We are not to do this and our insurance does not cover this.

Protecting Your Property

We will protect your property and leave it in the same condition.

We do a few different things to ensure your property is protected (moving from and moving into):

 

  • Protecting your front door.
  • Protecting any hard floors.
  • Protecting your carpets.
  • Protecting all banisters.

Day Of Moving

For the most part we start moves early at between 8am to 8:30am.

Please check your booking confirmation email for me information.

It reallyu depends on the size of your property. A small flat might take four hours. A large five bedroom home might be a 10 hour job.

If you have a strict deadline of 12 noon to be out of your property as the new owner is moving in the same day we can work with you on this.

We need to be made aware of this beforehand. But, we generally can cater to this requirement as we will allocate enough staff and trucks to make sure you’re out by the deadline.

International Moves

No, we can’t. We can move you anywhere in the UK. But not abroad.

Office Moves

Yes! We do all kinds of office moves from small family offices all the way to large 100+ seat offices.

Insurance

Yes! Our quotes include good in-transit insurance.

Yes, it is. Our quotes include public liability insurance.

Why Us

Best Movers Around

‘They’ say moving homes is one of the most stressful things you can go though. We take the stress out of the situation! We’ve been helping Swindon locals move for almost 20 years. We know how to get your move done right!

Safe & Sound Delivery Guarantee

Keeping all your possessions as secure and safe as possible is our priority. That’s why we use our custom-made special protective coverings. They guarantee safe delivery of your precious items.

Your Home Protected From Damage

Protection is not just about keeping items safe from damage. We think it’s about protecting your home from damage, too! For a start, our special protective coverings save your doors from dents, bumps and scratches.

Free Of Charge Secure Packing Materials

Do you think you should be expected to provide and pay for your own boxes and packing materials? Well we certainly don't, which is why we provide completely FREE cardboard boxes and wardrobe boxes for you.

Free Insurance For Peace Of Mind

Did you know that we include Public Liability Insurance and Goods in Transit Insurance as standard? You’ll be covered for any injuries and against any damage.

Furniture Assembly At No Extra Cost

Taking apart and reassembling furniture such as beds and tables can be a real hassle, complicated frustrating, time consuming and physically demanding. But did you know that for most items of furniture, we can do this for you for free?

700+ Positive Reviews

Our Happy Customers

Don’t trust us! Let our loyal customers who always come back to us do the talking! Along with our sister company We Move and Clean we have over 700 reviews that you can read. Click on each logo below to read the reviews on that platform.

Czeslaw Bokuniewicz
Czeslaw Bokuniewicz
10 July 2024
The recent move could have been a logistical nightmare, but the amazing team at best rated removals turned it into a stress-free breeze. Their service was absolutely fantastic – quick, efficient, and incredibly friendly. Not only did they manage to move all my belongings in a single day, but they even tackled my housemate's place, located a whole hour away! That kind of efficiency is impressive, but what truly blew me away was their willingness to go the extra mile. They even took the time to reassemble my bed after a long day of packing and unpacking – a small gesture that made a huge difference. The entire team was professional, friendly, and genuinely helpful throughout the entire process. They delivered exceptional value for money, and I couldn't have asked for a smoother move. They've definitely earned a permanent spot on my speed dial for any future relocations – I wouldn't hesitate to recommend them to anyone!
Brian Jones
Brian Jones
10 July 2024
The recent move could have been a logistical nightmare, but the amazing team at best rated removals turned it into a stress-free breeze. Their service was absolutely fantastic – quick, efficient, and incredibly friendly. Not only did they manage to move all my belongings in a single day, but they even tackled my housemate's place, located a whole hour away! That kind of efficiency is impressive, but what truly blew me away was their willingness to go the extra mile. They even took the time to reassemble my bed after a long day of packing and unpacking – a small gesture that made a huge difference. The entire team was professional, friendly, and genuinely helpful throughout the entire process. They delivered exceptional value for money, and I couldn't have asked for a smoother move. They've definitely earned a permanent spot on my speed dial for any future relocations – I wouldn't hesitate to recommend them to anyone!
Chloe Rufo
Chloe Rufo
9 July 2024
As a first-time mover venturing into the unknown world of removal companies, I was understandably nervous. However,best rated completely exceeded my expectations and made the entire process incredibly smooth! The two-man crew who arrived were an absolute pleasure to deal with. They were friendly, professional, and incredibly helpful throughout the day. Their willingness to go the extra mile truly impressed me. They not only efficiently loaded and unloaded the truck, but also expertly dismantled my bed and table, then reassembled them perfectly at my new place. They even offered a helping hand maneuvering furniture to ensure everything fit comfortably in the new space! Despite working tirelessly until 6 pm, they still offered to assist with anything else I might need – that's some serious dedication! Thanks to Best rated removals Swindon amazing service, my first move was a positive and stress-free experience. I wouldn't hesitate to recommend them to anyone in need of reliable and professional movers. Thank you again!
Daniel Rzeznik
Daniel Rzeznik
9 July 2024
We opted for their full-service package, and we're so glad we did! The packing crew arrived equipped with high-quality materials and a meticulous approach. They tackled everything with care and efficiency, even when faced with the challenge of dismantling our bunk beds. Their problem-solving skills and dedication to quality shone through in every step. Moving day itself was a testament to Greg's team's professionalism and positive attitude. Rob and Danny, in particular, were fantastic! They arrived bright and early, wasted no time getting to work, and somehow managed to maintain a cheerful and friendly demeanor throughout the entire day. Their hard work and positive energy were truly contagious, making what could have been a stressful day feel almost fun. We can't say enough good things about Greg and his team. They took the stress out of moving, tackled every challenge with a smile, and made the whole process surprisingly enjoyable. If we ever move again, there's no question who we'll call – Greg and his team are the absolute best! We wouldn't hesitate to recommend them to anyone looking for a smooth, efficient, and positive moving experience. A heartfelt thank you to all of them for their hard work and genial attitudes!
Lucy Metcalf
Lucy Metcalf
6 July 2024
The guys were excellent - furniture disassembled, moved and reassembled in less than 3 hours. Fantastic service and great price. Thanks!
FionaRichard Thomson
FionaRichard Thomson
5 July 2024
I recommended these guys to my daughter who was moving home. From what she told me the job got done 100 percent to her satisfaction and everything was completed as she wanted. The crew was so polite and what really took me aback is how reasonable the pricing was. She got other quotes which were totally insane, hence I am so glad I came across this company and recommended them to her.
Fiona Blows
Fiona Blows
5 July 2024
These guys are absolutely amazing. From the first interaction they gave the I.pression they knew what they were spring. All my belongings was protected and transported in immediate condition. The level of service was second to none and I cannot praise them enough. Will be dedicated itely rec9mmend9ng ro friend and family. Proving was transparent with no additional costs.
Fiona Thomson
Fiona Thomson
5 July 2024
Let me tell you about these amazing movers, Dan and Lucas! I had them handle my move today, and they were absolutely outstanding. Going into it, with a full house to relocate, I was understandably nervous. But Dan's communication beforehand was brilliant – he kept me informed and answered all my questions clearly. The quote they provided was also remarkably reasonable, a breath of fresh air compared to other moving companies I contacted. Moving day itself couldn't have been smoother. Dan and Lucas arrived on time and with a positive attitude that was truly infectious. Their professionalism was off the charts – they were organized, efficient, and handled even the bulkiest furniture with impressive care. What truly surprised me was their speed. They worked with a remarkable hustle, yet never seemed rushed or careless. Everything was moved quickly and efficiently, without a single scratch. But beyond their impressive skills, what truly made the difference was their personalities. Both Dan and Lucas were incredibly friendly and easygoing. We ended up chatting and laughing throughout the day, which made the whole experience enjoyable and took the edge off any remaining stress. Their positive demeanor completely transformed a potentially stressful day into a genuinely positive one.
Christian Salata
Christian Salata
4 July 2024
Very good workers, quick and efficient. I had to get my home cleaned and then moved, everything was done so quickly i was so impressed. The workers are super friendly and really know what they’re doing.
Wayne Moss
Wayne Moss
1 July 2024
Very happy with the service. All furniture placed where we wanted. I liked the level of courtesy and professionalism of the team.