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Proudly Served By
Below is a list of our most commonly asked questions and answers. If you have any other questions please contact us. Or, if you want to get a quote and book in. Call us or use the ‘Quote’ button at the top of the screen (bottom on mobile).
Please us the ‘Quote’ button at the top of the screen. Bottom on mobile. Or call us on 01793 540777.
We move everything. Such as furniture, boxes, bags and so on. If you forgot to list something major such as a piano please contact us.
Please us the ‘Quote’ button at the top of the screen. Bottom on mobile. Or call us on 01793 540777. If you have not got a quote yet.
If you have a quote and would like to accept then kindly check the email we sent you titled “Removals Quote” and follow the instructions.
To secure our services for a desired day, we require a 50% upfront deposit.
Upon completion of the work, the remaining balance is due immediately. You can settle this balance using either a debit or credit card. Look out for an email with the subject line “Outstanding Payment” for further instructions.
Should you choose to cancel or reschedule your booking, our refund policy for the deposit is based on the notice period provided:
1. If you provide more than 21 calendar days notice, we can refund your deposit in full, subject to a handling charge of £10 or 2%.
2. If the notice period is less than 21 calendar days, we regret that the deposit cannot be refunded.
Credit and debit cards.
We don’t do a home surveys. Our quote process is very simple. If based on our quote form. Just click the quote button at the top of the screen or bottom on mobile to get started with your quote.
We don’t do video surveys. Our quote process is very simple. If based on our quote form. Just click the quote button at the top of the screen or bottom on mobile to get started with your quote.
Yes! We ensure the secure transportation of items use protective coverings for a wide range of items:
No, it’s part of our core service.
Of course!
Basic furniture such as tables and shelves are included free of charge. More complicated and heavy furniture such as bunk beds and wardrobes are charged extra.
For the most part on the moving day.
If there is an unusually high number of items that need to be dismantled then we might do it the day before.
Yes, we provide storage services at our facility.
Our minimum is one week. We don’t have a maximum. Please call us to find out more.
We’re not a fixed-term storage provider. If you need a week, two, a month, or longer we can help.
No, we are not that type of storage service. Our storage services are reserved for our customers who also use our moving services.
Yes! We offer a fully-fledged packing service. We also offer a fragile packing service.
Yes! We can provide you with free packing boxes and wardrobe boxes for your move.
We will provide you with packing boxes after your booking is confirmed and a short time before your moving day.
If you require packing boxes in advance, earlier than one week before your moving date, please contact us to discuss.
This depends on the booking and circumstances. We will either deliver them or you can collect them from us. Please email us at info@bestratedremovals.co.uk for more information.
We can’t provide this. You would need to purchase them yourself. We recommend WHSmith locally or online at Amazon.
No.
The reason is that we are not certified plumbers and our insurance does not cover this.
No.
We are not to do this and our insurance does not cover this.
We will protect your property and leave it in the same condition.
We do a few different things to ensure your property is protected (moving from and moving into):
If you have a strict deadline of 12 noon to be out of your property as the new owner is moving in the same day we can work with you on this.
We need to be made aware of this beforehand. But, we generally can cater to this requirement as we will allocate enough staff and trucks to make sure you’re out by the deadline.
No, we can’t. We can move you anywhere in the UK. But not abroad.
Yes! We do all kinds of office moves from small family offices all the way to large 100+ seat offices.
Yes! Our quotes include good in-transit insurance.
Yes, it is. Our quotes include public liability insurance.
‘They’ say moving homes is one of the most stressful things you can go though. We take the stress out of the situation! We’ve been helping Swindon locals move for almost 20 years. We know how to get your move done right!
Don’t trust us! Let our loyal customers who always come back to us do the talking! Along with our sister company We Move and Clean we have over 700 reviews that you can read. Click on each logo below to read the reviews on that platform.
Ready to get a quote? Then why not give us a quick call on the number below. If you’re on your phone just tap the screen to connect with us and start that call.
