Proudly Served By

Proudly Served By

Proudly Served By

Frequently Asked Questions

Got Questions?

We Have Answers!

Below is a list of our most commonly asked questions and answers. If you have any other questions please contact us. Or, if you want to get a quote and book in. Call us or use the ‘Quote’ button at the top of the screen (bottom on mobile).

Quote

Please us the ‘Quote’ button at the top of the screen. Bottom on mobile. Or call us on 01793 540777.
Kindly check the email we sent you titled “Removals Quote” and follow the instructions.
Please contact us at info@bestratedremovals.co.uk.
We move everything. Such as furniture, boxes, bags and so on. If you forgot to list something major such as a piano please contact us.

Bookings / Cancelling / Postponing

Kindly check the email we sent you titled “Removals Quote” and follow the instructions.
Regrettably, we cannot accept bookings until the moving date is established. This means that contracts must be exchanged or a tenancy agreement needs to be signed before we can accept a booking.
Please us the ‘Quote’ button at the top of the screen. Bottom on mobile. Or call us on 01793 540777. If you have not got a quote yet. If you have a quote and would like to accept then kindly check the email we sent you titled “Removals Quote” and follow the instructions.
To secure our services for a desired day, we require a 50% upfront deposit. Upon completion of the work, the remaining balance is due immediately. You can settle this balance using either a debit or credit card. Look out for an email with the subject line “Outstanding Payment” for further instructions.
Upon completion of the work, we process the outstanding payment by automatically debiting the credit or debit card used to make the initial deposit when the quote was accepted. If for any reason we are unable to charge the provided card, we will reach out to you via phone or email to request immediate payment. Please note that all our invoices are payable upon receipt.
Should you choose to cancel or reschedule your booking, our refund policy for the deposit is based on the notice period provided: 1. If you provide more than 21 calendar days notice, we can refund your deposit in full, subject to a handling charge of £10 or 2%. 2. If the notice period is less than 21 calendar days, we regret that the deposit cannot be refunded.
Credit and debit cards.

Survey

We don’t do a home surveys. Our quote process is very simple. If based on our quote form. Just click the quote button at the top of the screen or bottom on mobile to get started with your quote.
We don’t do video surveys. Our quote process is very simple. If based on our quote form. Just click the quote button at the top of the screen or bottom on mobile to get started with your quote.

Furniture

Yes! We ensure the secure transportation of items use protective coverings for a wide range of items:

  • TVs
  • Artwork
  • Mirrors
  • Dining Tables and Chairs
  • Kitchen appliances including Refrigerators, Washing Machines, Dishwashers, Tumble Dryers, Microwaves, and Tall Fridge Freezers, all under protective covers.
  • Bed frames and Mattresses
  • Couches and Reclining Chairs
  • Pianos
  • And more!

No, it’s part of our core service.

Of course! Basic furniture such as tables and shelves are included free of charge. More complicated and heavy furniture such as bunk beds and wardrobes are charged extra.
For the most part on the moving day. If there is an unusually high number of items that need to be dismantled then we might do it the day before.

Storage

Yes, we provide storage services at our facility.

Our minimum is one week. We don’t have a maximum. Please call us to find out more.

We’re not a fixed-term storage provider. If you need a week, two, a month, or longer we can help.

No, we are not that type of storage service. Our storage services are reserved for our customers who also use our moving services.

Packing

Yes! We offer a fully-fledged packing service. We also offer a fragile packing service.

Unless special arrangements have been made it will generally be a day before your move.

Yes! We can provide you with free packing boxes and wardrobe boxes for your move.

We will provide you with packing boxes after your booking is confirmed and a short time before your moving day.

If you require packing boxes in advance, earlier than one week before your moving date, please contact us to discuss.

This depends on the booking and circumstances. We will either deliver them or you can collect them from us. Please email us at info@bestratedremovals.co.uk for more information.
We can’t provide this. You would need to purchase them yourself. We recommend WHSmith locally or online at Amazon.

Appliance Connections / Reconnections

No. The reason is that we are not certified plumbers and our insurance does not cover this.
No. We are not to do this and our insurance does not cover this.

Protecting Your Property

We will protect your property and leave it in the same condition. We do a few different things to ensure your property is protected (moving from and moving into):
  • Protecting your front door.
  • Protecting any hard floors.
  • Protecting your carpets.
  • Protecting all banisters.

Day Of Moving

For the most part we start moves early at between 8am to 8:30am.

Please check your booking confirmation email for me information.

It reallyu depends on the size of your property. A small flat might take four hours. A large five bedroom home might be a 10 hour job.

If you have a strict deadline of 12 noon to be out of your property as the new owner is moving in the same day we can work with you on this.

We need to be made aware of this beforehand. But, we generally can cater to this requirement as we will allocate enough staff and trucks to make sure you’re out by the deadline.

International Moves

No, we can’t. We can move you anywhere in the UK. But not abroad.

Office Moves

Yes! We do all kinds of office moves from small family offices all the way to large 100+ seat offices.

Insurance

Yes! Our quotes include good in-transit insurance.

Yes, it is. Our quotes include public liability insurance.

Why Us

Best Movers Around

‘They’ say moving homes is one of the most stressful things you can go though. We take the stress out of the situation! We’ve been helping Swindon locals move for almost 20 years. We know how to get your move done right!

Safe & Sound Delivery Guarantee

Keeping all your possessions as secure and safe as possible is our priority. That’s why we use our custom-made special protective coverings. They guarantee safe delivery of your precious items.

Your Home Protected From Damage

Protection is not just about keeping items safe from damage. We think it’s about protecting your home from damage, too! For a start, our special protective coverings save your doors from dents, bumps and scratches.

Free Of Charge Secure Packing Materials

Do you think you should be expected to provide and pay for your own boxes and packing materials? Well we certainly don't, which is why we provide completely FREE cardboard boxes and wardrobe boxes for you.

Free Insurance For Peace Of Mind

Did you know that we include Public Liability Insurance and Goods in Transit Insurance as standard? You’ll be covered for any injuries and against any damage.

Furniture Assembly At No Extra Cost

Taking apart and reassembling furniture such as beds and tables can be a real hassle, complicated frustrating, time consuming and physically demanding. But did you know that for most items of furniture, we can do this for you for free?

700+ Positive Reviews

Our Happy Customers

Don’t trust us! Let our loyal customers who always come back to us do the talking! Along with our sister company We Move and Clean we have over 700 reviews that you can read. Click on each logo below to read the reviews on that platform.

Julia Cohen
Julia Cohen
12 September 2023
Highly recommend Lucas and his team. From start to finish they didn't stop. We were moved in the most efficient and professional manner, nothing was too much trouble. The best movers we have ever used. Started promptly and did exactly as promised we could not fault them, just brilliant. I would highly recommend Lucas to anyone moving you will not be disappointed.
Tess Paolini
Tess Paolini
9 September 2023
The move was for my boyfriend. The guys were very efficient. They planned every aspect of the operation including how to access the properties and the best methods of moving furniture. The floors were covered and the furniture had protective covers put on. The team were very attentive - always asking questions and directions. All in all a very professional and excellent value for money service.
Kerri Geddes
Kerri Geddes
8 September 2023
When the guys arrived I knew I was in good hands. And I’m shock when Zthey delivered exactly what so wanted. I liked the way they protected my furniture using their protective stuff. I hat really caught my attention was the professionalism and the courtesy and manners that f the staff that did the move’. Overall a wonderful experience and would highly recommend this moving company.
Paul Nichols
Paul Nichols
5 September 2023
Amazingly quick service, everything wrapped and moved carefully. Lovely to see foot protectors worn to protect carpets also. Before anything was started all the banisters were covered and even the door. I felt in safe hands as soon as the guys arrived. Questions asked at every step to make sure furniture was placed where we wanted. Very polite and respectful. Highly recommended.
Toby Kirkman
Toby Kirkman
4 September 2023
They turned up on time and were fast but careful. They did the move in 2 stages which makes it much easier. The guys were very responsive and made it so easy. They even put stuff I to store in the right order to make it easier to move next time! I cannot recommend them highly enough. 10/10.
Becky Morrison
Becky Morrison
2 September 2023
Wonderful service from start to finish . I was truly amazed how my belongings here handles in a such a professional manner. Not only that, my property was protected as well. The staff was courteous and professional with exceptional customer service. I felt listened to and all my requests have been dealt within the spot. The best removals company in the area.
Paul Jellings
Paul Jellings
31 August 2023
The removal was brilliant from start to finish. Great contact beforehand to arrange everything and explain how to prepare, and then on the day everything about the move was very well organised and ran very smoothly. Instructions were very clear and questions always asked to ensure items went where we wanted them. We were very happy with the professional and efficient service provided and would highly recommend.
Shane Bridgman
Shane Bridgman
26 August 2023
This company was absolutely amazing!!!! Delivered boxes the day before, arrived prompt and early! We're polite and efficient, stored items overnight and delivered on time the next day! All items were in swiftly! Would highly recommend!
Samantha goldman
Samantha goldman
26 August 2023
Very kind, helpful and polite They were so kind to me when I was overwhelmed with the move and made sure everything ran smoothly They really went above and beyond I don't have a single bad thing to say about them
Kirsty Dunbar
Kirsty Dunbar
24 August 2023
I contacted this company in a slight panic, I had to decommission a unit with little notice, to my surprise I was able to get next day removals booked in. Lucas and the team turned up in plenty of time and organised everything from start to finish, they really have saved me. Thank you Lucas and the team - I will certainly be using you again!